Adding a bank account

If you're connecting your paycheck to Palolo, or want to add another bank account to send and receive payments, you can log in to your bank right from Palolo to quickly and securely connect your account.

Adding a bank account using your bank login

1. From the Paycheck tab, select Add a new bank account. (If you've already connected your paycheck, select Bank Accounts first, then Add bank account.)
2. Select Sign in to your bank 
3. Follow the steps in the pop-up window to find your bank and log in with the username and password you use for your bank's website or app. If you can't find your bank in the list, follow the steps below to manually add your account.
4. Once you've completed the steps in the pop-up, click Continue and review your information.
5. If you're connecting your paycheck, return to the Paycheck tab, select your bank account, and select Set Account to finish adding your account.

Manually adding a bank account using your account and routing numbers

If you can't add your account using your bank login, or your bank isn't supported, you can still manually add you bank account by closing the pop-up window and contacting Palolo Support.

Let the in-app assistant know you need help adding a bank account, and you'll be prompted  to manually add your bank account. 

1. When prompted, select Manually add bank account
2. Select your bank account type (checking or savings)
3. Enter your bank name. This will appear in Palolo along with the last 4 digits of the account number so you can easily identify it. 
4. Enter your routing and account numbers. You'll be asked to add your account number twice to ensure it's entered correctly.
   
   Your can find your routing and account numbers on your bank's website, or at the bottom of one of your checks. The routing number is the first set of numbers in the bottom left, and is always 9 digits. The account number is usually between 8 to 12 digits. You'll also see a 3-digit check number at the bottom, which you do not need to add.
   
   
   
   Make sure to review your bank account information and double check that all numbers are correctly entered. If anything is entered incorrectly, this will cause a delay in receiving your payments.
   
   
5.  Select Add bank account
6. If you're connecting your paycheck, return to the Paycheck tab, select your bank account, and select Set Account to finish adding your account.