You should receive your paycheck from Palolo by the end of your normal payday.
You can check the status of your paycheck in Palolo by going to the Paycheck tab. You'll also receive an email from Palolo as soon as your paycheck is on its way.
If this is your first time receiving a paycheck through Palolo, keep in mind that it may take up to two pay cycles before you see a paycheck from us. During this time, your paycheck will be sent directly to your bank account on payday.
About paycheck delivery times
We send your paycheck as soon as we receive it from your employer, but this transfer takes some time to get to your bank. For example, if we get your paycheck Friday morning, you’ll likely see it in your bank account by Friday afternoon.
Since transfers don’t move between banks on weekends or federal holidays, in rare cases when we get your check after the daily cutoff, your transfer might not be available until the next business day. For example, let's say we don't get your paycheck until Friday late afternoon. In this scenario, because transfers don’t move between banks on weekends, you’ll get your paycheck Monday morning.
Will I get notified when my paycheck has arrived?
You'll receive an email from Palolo as soon as we receive your paycheck from your employer and send it on its way to your bank account.
Tip: You may also want to set up notifications from your bank so you can get notified as soon as your bank makes the funds available in your account.
What if I still haven't received my paycheck?
If you haven't received your paycheck when you expect it, it's usually because we received your paycheck later than usual from your employer’s payroll system. Please reach out to firstname.lastname@example.org and we'll be happy to assist.