Before syncing Palolo with ADP Workforce Now, you'll need to take a few preliminary steps to grant Palolo permission to access People and Payroll data. Once you've completed the steps on this page, follow the steps to connect your payroll in Palolo to finish up.
- Log into your ADP Workforce Now account
- Go to Setup > Tools > Support
- Click Client Contact Change
- Click the Add New Contact tile
- Select No to indicate that you are not adding an employee and enter the following information:
First Name: Palolo
Last Name: Support
Email Address: payroll-integration@palolo.com
Phone Number: 4159995782 - Scroll down to Access Settings
- Select No, let me choose the options manually to start, then select:
Company Codes: Select all the companies you would like to give access to
Administrator Access: Select Product User or another similar option if available
Product Access: Select Yes for Workforce Now access
Contact Settings & Roles: Select Payroll and ensure that Secondary Contact is marked - Click Submit
The Palolo user has now been added as an authorized contact and will receive an email
from ADP Workforce Now with login credentials.
Verifying that Palolo has the correct permissions
The steps above should automatically grant Palolo Standard Practitioner access, which allows us to continue the payroll sync process. To double check you’ve granted the correct permissions:
- Go to Setup > Security > Access Permissions > Manage People
- Search for Palolo
- Click Manage Profile Memberships
- Ensure that Palolo is assigned the Standard Practitioner role